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Polywood Furniture - Stay away from white and this company
Polywood Furniture - Stay away from white and this company
Polywood Furniture - Stay away from white and this company
Polywood Furniture - Stay away from white and this company
I purchased the Southbeach Adirondeck chairs (2 of them) and small table. The cost was nearly $1,000. In just a few short months, they absorbed dirt and pollen from trees that would not come out. Polywood is advertised as low maintenance with a warranty. I reported my...
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Anonymous
Charles

I just finished cleaning my white Polywood Outdoor tables and chairs. Yes it is difficult to clean after a year of outside grime but I found a solution. I've had my Polywood w...

Anonymous
Fred

QUOTE : " my garage every year " ... a little late to complain ... you didn't handle Mr. Bully properly when you had the chance. Never enter into a verbal altercation with unc...

#1266183
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Polywood Furniture - Customer service / warehouse issues
I am a fan of most of their products and I have owned over 30 pieces over the last 3 years of accumulating tables and chairs. All were purchased either through eBay or Amazon except my last purchase. Purchased directly from Polywood, counter height 24” top table. Box...
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2.8
Miami Springs, Florida
I liked
  • Fast delivery
I didn't like
  • Customer service
#1241079
Reply to reviews
This furniture is very expensive and not worth it. They are impossible to clean unless you want to spend your whole summer vigorously scrubbing and I mean Vigorously scrubbing the dirt off. My chairs were dirty from day one and have never come clean. If they had not...
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Anonymous
JH

Power-wash your furniture. It works beautifully!!! I have had this for over 10 years. I spray it with Clorox clean up and power wash it every spring and it looks great.

I didn't like
  • Sent unassembled
#1103279
Reply to reviews
I purchased a kid's picnic table on July 11th for my granddaughter's second birthday on July 29th. It was to be shipped no later than July 24th. I called on the 24th when I did not receive an email with the tracking information as promised in a prior email. I called a...
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Anonymous
Emily

All these product seems upgraded and with new instruments. The designs are awesome. Definitely the best strollers now. But you should have to add pros and cons of this product...

Anonymous
DT Prescott

I agree they keep telling you it will ship and when it doesn't they say it will take another 24 hours to get information. The site says 24 hour chat available but just try an...

1.0
Miami Springs, Florida
#1078713
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Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Similar to what many have written here. Impossible to get a customer service rep on the phone. Very limited customer service hours. Extremely slow response time to inquiries (days not hours). And then when you follow their exact directions huge "hidden" fees deducted...
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Anonymous
SayWhaaat

This is multiple locations, websites? From what I can see on one of the "supporting" documents, the return policy is clearly posted unless this is some sort of hidden page but...

1.3
#1065721
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Beware! When we received the cushions for our chair and found they were bright orange and not the “Tuscan” color that appeared on our screens, we did not even remove them from the package, re-sealed the box and started the return process. We were assured on the website...
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2.0
Miami Springs, Florida
I liked
  • Quality of the product
I didn't like
  • Handling of problem
  • Customer service and return policy
#1035581
Reply to reviews
I had an on-line chat because I wanted a counter height dining set for my balcony at the beach instead of regular height. I put together the counter height nautical table and long island counter chairs. The customer service rep said "no problem". I was shipped the...
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#956755
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Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
My white Polywood adirondack chairs & table will not come clean. I followed the manufacturer's cleaning suggestions and more. I have tried just about everything. An immense amount of effort is needed just to get them looking decent and then they get dirty from pollen...
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Anonymous
Anonymous

Same problem here. Unfortunately the tiny crevices harbour oil and dirt which is impossible to remove with current cleaners on the market. Power washing a must to return to an...

Anonymous
Anonymous

Try using Goof off brand rust remover! I swear by the stuff. It took the orange reclaimed water stains off of my white fence. Just spray on, let sit, and hose off.

2.3
I liked
  • Prompt shipment
I didn't like
  • Handling of problem
  • Customer service
#913551
Reply to reviews
Polywood-Furniture.com over-promises and under delivers. I had to call multiple time for Polywood-Furniture to issue an RMA for returning the merchandise. They do not have 24/7 customer service and returns are not hassle-free as stated. The return policy is not...
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Anonymous
Anonymous

I've purchased from this company multiple times, no where on their site does it say 24/7 customer service. AND I have attached a link to their return policy, which if you know...

2.2
Howard County, Maryland
I didn't like
  • Customer service
#896143
Reply to reviews
I was so impressed with this company that I felt compelled to post since most of these reviews are so old. I was able to speak with a sales representative over the weekend, she advised me on products that would work best for my needs and provided a great price. The...
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4.9
I liked
  • Available out of normal business hours
  • Lowest price
  • Quick response
#893503
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