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Beware! When we received the cushions for our chair and found they were bright orange and not the “Tuscan” color that appeared on our screens, we did not even remove them from the package, re-sealed the box and started the return process. We were assured on the website...
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2.0
Miami Springs, Florida
I liked
  • Quality of the product
I didn't like
  • Customer service and return policy
  • Handling of problem
#1035581
Reply to reviews
I had an on-line chat because I wanted a counter height dining set for my balcony at the beach instead of regular height. I put together the counter height nautical table and long island counter chairs. The customer service rep said "no problem". I was shipped the...
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#956755
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Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
My white Polywood adirondack chairs & table will not come clean. I followed the manufacturer's cleaning suggestions and more. I have tried just about everything. An immense amount of effort is needed just to get them looking decent and then they get dirty from pollen...
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Anonymous
Anonymous

Try using Goof off brand rust remover! I swear by the stuff. It took the orange reclaimed water stains off of my white fence. Just spray on, let sit, and hose off.

Anonymous
Helpful Person

From the picture I can tell you obviously have your chairs next to your well water sprinkler system. You can tell because the color on the chairs is the same color as the side...

2.3
I liked
  • Prompt shipment
I didn't like
  • Customer service
  • Handling of problem
#913551
Reply to reviews
Polywood-Furniture.com over-promises and under delivers. I had to call multiple time for Polywood-Furniture to issue an RMA for returning the merchandise. They do not have 24/7 customer service and returns are not hassle-free as stated. The return policy is not...
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Anonymous
Anonymous

I've purchased from this company multiple times, no where on their site does it say 24/7 customer service. AND I have attached a link to their return policy, which if you know...

2.2
Howard County, Maryland
I didn't like
  • Customer service
#896143
Reply to reviews
I was so impressed with this company that I felt compelled to post since most of these reviews are so old. I was able to speak with a sales representative over the weekend, she advised me on products that would work best for my needs and provided a great price. The...
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4.9
I liked
  • Lowest price
  • Available out of normal business hours
  • Quick response
#893503
Reply to reviews
The item i ordered took 5 weeks to receive and I was initially told 3-5 business days. Turns out the table I ordered is custom made. Customer service not helpful in tracking status of furniture. Once we received the table, it required a size 2 square screw driver and...
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Anonymous
Anonymous

I believe they offer fully assembled shipment but they will not cover damages on the item. When I was placing my order I asked about this and they explained that they do not s...

Monomoy Island, Massachusetts
#874822
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I used to sell their furniture. They have made so many internal changes for the worst that I swore they were going to go out of business. Why they are still in business I do not know. They pick and choose what sellers can sell. They allow the bigger companies to...
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#843716
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Recently purchased 6 bar stools and a 6 ft table. We like the furniture but not their interpretation of their website. They advertise 110% price match guarantee. When you read it it says they will BEAT any price. While they did match the price we showed them , they did...
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Anonymous
Anonymous

Oh lord, relax.

Anonymous
Anonymous

This is laughable.

1.0
I liked
  • Fast delivery
I didn't like
  • Handling of problem
#787865
Reply to reviews
I ordered a Polywood bench from amazon.com, it arrived broken, we ordered another one, thought it was a fluke. Nope, second one arrived broken in exactly the same way. This is a $500 bench!! I now have 2 large heavy boxes I must haul back to UPS to return. I...
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1.0
I didn't like
  • Customer service
  • Handling of problem
#751413
Reply to reviews
I spoke with the order desk on a Friday, they said that they would get the furniture to me in a week- the following Friday. I actually placed the order the next morning. It's now that following Friday and although I didn't expect it today, I thought I would be able to...
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Arnold, Maryland
#698154
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