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I purchased a kid's picnic table on July 11th for my granddaughter's second birthday on July 29th. It was to be shipped no later than July 24th. I called on the 24th when I did not receive an email with the tracking information as promised in a prior email. I called a...
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Anonymous
Emily

All these product seems upgraded and with new instruments. The designs are awesome. Definitely the best strollers now. But you should have to add pros and cons of this product...

Anonymous
DT Prescott

I agree they keep telling you it will ship and when it doesn't they say it will take another 24 hours to get information. The site says 24 hour chat available but just try an...

1.0
Miami Springs, Florida
#1078713
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Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Similar to what many have written here. Impossible to get a customer service rep on the phone. Very limited customer service hours. Extremely slow response time to inquiries (days not hours). And then when you follow their exact directions huge "hidden" fees deducted...
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Anonymous
SayWhaaat

This is multiple locations, websites? From what I can see on one of the "supporting" documents, the return policy is clearly posted unless this is some sort of hidden page but...

1.3
#1065721
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Beware! When we received the cushions for our chair and found they were bright orange and not the “Tuscan” color that appeared on our screens, we did not even remove them from the package, re-sealed the box and started the return process. We were assured on the website...
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2.0
Miami Springs, Florida
I liked
  • Quality of the product
I didn't like
  • Customer service and return policy
  • Handling of problem
#1035581
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I had an on-line chat because I wanted a counter height dining set for my balcony at the beach instead of regular height. I put together the counter height nautical table and long island counter chairs. The customer service rep said "no problem". I was shipped the...
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#956755
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Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
My white Polywood adirondack chairs & table will not come clean. I followed the manufacturer's cleaning suggestions and more. I have tried just about everything. An immense amount of effort is needed just to get them looking decent and then they get dirty from pollen...
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Anonymous
Anonymous

Same problem here. Unfortunately the tiny crevices harbour oil and dirt which is impossible to remove with current cleaners on the market. Power washing a must to return to an...

Anonymous
Anonymous

Try using Goof off brand rust remover! I swear by the stuff. It took the orange reclaimed water stains off of my white fence. Just spray on, let sit, and hose off.

2.3
I liked
  • Prompt shipment
I didn't like
  • Handling of problem
  • Customer service
#913551
Reply to reviews
Polywood-Furniture.com over-promises and under delivers. I had to call multiple time for Polywood-Furniture to issue an RMA for returning the merchandise. They do not have 24/7 customer service and returns are not hassle-free as stated. The return policy is not...
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Anonymous
Anonymous

I've purchased from this company multiple times, no where on their site does it say 24/7 customer service. AND I have attached a link to their return policy, which if you know...

2.2
Howard County, Maryland
I didn't like
  • Customer service
#896143
Reply to reviews
I was so impressed with this company that I felt compelled to post since most of these reviews are so old. I was able to speak with a sales representative over the weekend, she advised me on products that would work best for my needs and provided a great price. The...
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4.9
I liked
  • Lowest price
  • Quick response
  • Available out of normal business hours
#893503
Reply to reviews
The item i ordered took 5 weeks to receive and I was initially told 3-5 business days. Turns out the table I ordered is custom made. Customer service not helpful in tracking status of furniture. Once we received the table, it required a size 2 square screw driver and...
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Anonymous
Anonymous

I believe they offer fully assembled shipment but they will not cover damages on the item. When I was placing my order I asked about this and they explained that they do not s...

Monomoy Island, Massachusetts
#874822
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I used to sell their furniture. They have made so many internal changes for the worst that I swore they were going to go out of business. Why they are still in business I do not know. They pick and choose what sellers can sell. They allow the bigger companies to...
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#843716
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Recently purchased 6 bar stools and a 6 ft table. We like the furniture but not their interpretation of their website. They advertise 110% price match guarantee. When you read it it says they will BEAT any price. While they did match the price we showed them , they did...
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Anonymous
Anonymous

Oh lord, relax.

Anonymous
Anonymous

This is laughable.

1.0
I liked
  • Fast delivery
I didn't like
  • Handling of problem
#787865
Reply to reviews