Update by user Sep 01, 2015
Yesterday, I received the two missing screws we needed to finish the assembly of the Adirondack chair. I also received one extra screw.
However, it would have been nice to have been told they were coming and been given some kind of apology for the run around. Because of how I was treated, I will never work with or buy a product from Polywood again.
Original review posted by user Aug 30, 2015
We ordered two Classic Oversized Adirondack chairs, two ottomans and a side chair. During assembly, my husband noticed there were two screws missing from a pre-assembled portion of one of the chairs.
I called Polywood's customer service and was told that I needed to send an email. When I did this, I was told to send a picture showing where the screws were missing. Then, they sent an email saying the picture wasn't good enough, so we sent another one. After several days, I was sent an email that the complaint would be sent to production to decide what would be done.
Seriously? For two missing screws? We couldn't use the chair because the screws were supportive ones that you would need to hold it up for sitting, plus we could buy some at our own expense, but these were white and we wanted the screws to match. Anyway, it has been over a week and no further response.
No screws sent and no reassurances that they will solve the problem. I am appalled at this.
We considered ordering two more chairs, but now, I can't imagine doing business with them ever again. Buyer beware!!
Product or Service Mentioned: Polywood Furniture Chair.
Reason of review: Damaged or defective.
Monetary Loss: $359.
Preferred solution: Two missing screws sent overnight and a full apology.
I liked: Fast delivery.
I didn't like: Missing hardware, Customer service, Handling of problem, Sent unassembled.