Product: Polywood Furniture Customer Care Clear all filters (3 of 3 reviews match)
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Polywood Furniture - Worst customer service and deceptive return policy

Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Similar to what many have written here. Impossible to get a customer service rep on the phone. Very limited customer service hours. Extremely slow response time to inquiries (days not hours). And then when you follow their exact directions huge "hidden" fees deducted from returns.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Polywood Furniture Customer Care
#1065721
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I had an on-line chat because I wanted a counter height dining set for my balcony at the beach instead of regular height.I put together the counter height nautical table and long island counter chairs. The customer service rep said "no problem". I was shipped the...
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Polywood Furniture Customer Care
#956755
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Polywood-Furniture.com over-promises and under delivers.I had to call multiple time for Polywood-Furniture to issue an RMA for returning the merchandise. They do not have 24/7 customer service and returns are not hassle-free as stated. The return policy is not stated...
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Anonymous
Anonymous

I've purchased from this company multiple times, no where on their site does it say 24/7 customer service. AND I have attached a link to their return policy, which if you know...

2.2
Howard County, Maryland
Product
Polywood Furniture Customer Care
I didn't like
  • Customer service
#896143
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