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This furniture is very expensive and not worth it. They are impossible to clean unless you want to spend your whole summer vigorously scrubbing and I mean Vigorously scrubbing the dirt off. My chairs were dirty from day one and have never come clean. If they had not...
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Anonymous
JH

Power-wash your furniture. It works beautifully!!! I have had this for over 10 years. I spray it with Clorox clean up and power wash it every spring and it looks great.

I didn't like
  • Sent unassembled
#1103279
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I purchased a kid's picnic table on July 11th for my granddaughter's second birthday on July 29th. It was to be shipped no later than July 24th. I called on the 24th when I did not receive an email with the tracking information as promised in a prior email. I called a...
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Anonymous
Emily

All these product seems upgraded and with new instruments. The designs are awesome. Definitely the best strollers now. But you should have to add pros and cons of this product...

Anonymous
DT Prescott

I agree they keep telling you it will ship and when it doesn't they say it will take another 24 hours to get information. The site says 24 hour chat available but just try an...

1.0
Miami Springs, Florida
#1078713
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Polywood Furniture - Worst customer service and deceptive return policy

Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Polywood Furniture - Worst customer service and deceptive return policy
Similar to what many have written here. Impossible to get a customer service rep on the phone. Very limited customer service hours. Extremely slow response time to inquiries (days not hours). And then when you follow their exact directions huge "hidden" fees deducted from returns.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1065721
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Beware! When we received the cushions for our chair and found they were bright orange and not the “Tuscan” color that appeared on our screens, we did not even remove them from the package, re-sealed the box and started the return process. We were assured on the website...
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2.0
Miami Springs, Florida
I liked
  • Quality of the product
I didn't like
  • Handling of problem
  • Customer service and return policy
#1035581
Reply to reviews
I had an on-line chat because I wanted a counter height dining set for my balcony at the beach instead of regular height. I put together the counter height nautical table and long island counter chairs. The customer service rep said "no problem". I was shipped the...
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#956755
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Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
Polywood Furniture - Impossible to clean
My white Polywood adirondack chairs & table will not come clean. I followed the manufacturer's cleaning suggestions and more. I have tried just about everything. An immense amount of effort is needed just to get them looking decent and then they get dirty from pollen...
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Anonymous
Anonymous

Try using Goof off brand rust remover! I swear by the stuff. It took the orange reclaimed water stains off of my white fence. Just spray on, let sit, and hose off.

Anonymous
Helpful Person

From the picture I can tell you obviously have your chairs next to your well water sprinkler system. You can tell because the color on the chairs is the same color as the side...

2.3
I liked
  • Prompt shipment
I didn't like
  • Handling of problem
  • Customer service
#913551
Reply to reviews
Polywood-Furniture.com over-promises and under delivers. I had to call multiple time for Polywood-Furniture to issue an RMA for returning the merchandise. They do not have 24/7 customer service and returns are not hassle-free as stated. The return policy is not...
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Anonymous
Anonymous

I've purchased from this company multiple times, no where on their site does it say 24/7 customer service. AND I have attached a link to their return policy, which if you know...

2.2
Howard County, Maryland
I didn't like
  • Customer service
#896143
Reply to reviews
I was so impressed with this company that I felt compelled to post since most of these reviews are so old. I was able to speak with a sales representative over the weekend, she advised me on products that would work best for my needs and provided a great price. The...
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4.9
I liked
  • Quick response
  • Lowest price
  • Available out of normal business hours
#893503
Reply to reviews
The item i ordered took 5 weeks to receive and I was initially told 3-5 business days. Turns out the table I ordered is custom made. Customer service not helpful in tracking status of furniture. Once we received the table, it required a size 2 square screw driver and...
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Anonymous
Anonymous

I believe they offer fully assembled shipment but they will not cover damages on the item. When I was placing my order I asked about this and they explained that they do not s...

Monomoy Island, Massachusetts
#874822
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I used to sell their furniture. They have made so many internal changes for the worst that I swore they were going to go out of business. Why they are still in business I do not know. They pick and choose what sellers can sell. They allow the bigger companies to...
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#843716
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