I had an on-line chat because I wanted a counter height dining set for my balcony at the beach instead of regular height. I put together the counter height nautical table and long island counter chairs.
The customer service rep said "no problem". I was shipped the regular height set. When I contacted customer service about switching the legs or another solution, they were not interested helping me. Unfortunately, I did not screen shot the on-line conversation.
They screwed up and my vacation rental guests and I are looking at balcony rails. Be sure to document your chat, they are NOT helpful after the sale.
Product or Service Mentioned: Polywood Furniture Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $2100.
Preferred solution: Let the company propose a solution.